For your convenience, The City of Delray Beach Utilities Customer Service now offers a new payment option designed to make utility payments more convenient, economical and efficient. AUTOMATIC FUNDS TRANSFER (AFT) saves time and money by eliminating check preparation and postage.  Your payment will be made automatically by a direct debit to your bank account.  You will continue to receive a monthly utility bill.

To Participate in AFT: 

Complete the application below with Customer Information and Bank Authorization Information then return it to Lisa Hartman, City of Delray Beach, 100 N.W. 1st Avenue, Delray Beach, FL 33444, along with a voided check.  (Write "VOID" in the space for your signature.  DO NOT mail in deposit slips.)

The total amount due, listed on your utility bill, will be deducted on the "DUE DATE".  Any questions or disputes regarding your bill must be made PRIOR to your payment deduction.

You will receive a record of payment on your bank statement.  There is no charge from the City of Delray Beach Utilities Customer Service for the automatic payment; however, your bank may charge a fee. 

If there are insufficient funds in your bank account on the due date, the City of Delray Beach automatic payment will NOT be honored and the bank and/or the City of Delray Beach Utilities Customer Service may penalize you.  Any payment refused by your bank will be handled the same as an "Insufficient Funds" check (NSF), and charge a service fee of $20.00. 

NOTE:  Written notification is required should you change banks and/or bank account numbers, or decide you no longer want to participate in the AFT program.

Your enrollment in AFT will take two billing cycles (approximately 2 months without problems), and will be confirmed on your billing statement; therefore, please continue paying your monthly bill as usual until confirmation is noted on your bill.  We hope you will find AFT a valuable tool in managing your payments, and we look forward to helping you save time and expense in the months ahead.  If you have any further questions, please call Lisa Hartman at (561) 243-7171.

To print and fill out an automatic payment application, click the following link Automatic Funds Transfer Form (76k).