Frequently Asked Questions (FAQ)
I clicked submit, but I was redirected back to the application. What happened?
Any fields that have been completed incorrectly will turn yellow. Common reasons errors are received are:
- One or more required fields have not been completed
- The commodity code(s) have been entered with a preceding zero (e.g. 055)
- The email address has been typed incorrectly
Where can I provide my phone number extension?
Our vendor application does not currently have the capability to accept phone number extensions. If you wish to add an extension to your vendor information, please email it to email@example.com. Be sure to note your business name.
Are you asking for the business name, or the business contact name?
Please enter your business's legal name in the required name field(s).
Why does the application ask me for secondary and tertiary business information?
The secondary and tertiary business information pages should be completed if your business has different contact information (e.g. payment is remitted to your Accounts Payable Department, but purchase orders should be directed to the Sales Department) for one or more of the following contact types:
- Solicitation Information
- Purchase Orders
What is the difference between the three contact types listed?
Solicitation information is the business information relating to the location and/or contact who handles your company's quotes, bids and proposals.
Remittance is the business information relating to the location and/or contact who handles your company's invoices. It is important to ensure the name to be printed on checks is the name provided in the application for this contact type.
Purchase Orders is the business information relating to the location and/or contact who receives your company's orders.
How do I find the commodity codes that correspond to the goods and/or services that my company offers?
Please use this commodity code list to find the appropriate commodity codes for your company. The vendor application will only accept commodity codes that are listed in this list, and they must match the code exactly as it appears in the list. Do not insert titles of the commodity codes.
The City does business with more than three locations of my company. How can I submit additional information?
Companies with more than three contact types should email firstname.lastname@example.org for guidance.
Why should I submit a vendor application?
Registering or re-registering with the City as a vendor will ensure:
- Conversion of transaction history with your company
- Payment to your company
- Delivery of purchase orders to the correct contact
- Notification of relative solicitations to the correct contact
Does my application expire?
Typically, the City will request updated information from any vendor that has not done business with the City for at least one year.