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Making utility payments by Automatic Funds Transfer (AFT) saves time and money by eliminating check preparation and postage.

How AFT Works

  • You will continue to receive monthly utility bills; however the payments will automatically be deducted from your bank account.

  • The total amount due, as shown on your utility bill, will be deducted on the DUE DATE.  Any questions or disputes regarding your bill must be made PRIOR to your payment deduction.

  • You will receive a record of payment on your bank statement.

  • There is no charge from the City of Delray Beach Utilities Customer Service for the automatic payment; however, your bank may charge a fee.

Insufficient Funds / Refused Payments: If there are insufficient funds in your bank account on the due date, the City of Delray Beach automatic payment will NOT be honored and the bank and/or the City of Delray Beach Utilities Customer Service may penalize you.  Any payment refused by your bank will be handled the same as an "Insufficient Funds" check (NSF), and you will be charged a service fee of $20.00.

How to Enroll

  1. Complete an AFT Application.  You will with need your utility account number (as shown on your utility bill) and your bank account information.

  2. Prepare a voided check.  Write "VOID" in the space for your signature.  DO NOT send a deposit slip.

  3. Mail these two items to Utility Billing, City of Delray Beach, 100 NW 1st Avenue, Delray Beach, FL 33444.

Please continue paying your monthly bill as usual until confirmation is noted on your bill.  Once you've enrolled in AFT, it will take two billing cycles (approximately two months, without problems) for deductions to begin.  Confirmation that automatic deductions have begun will appear on your bill.

Changes to Your Enrollment: Written notification is required should you change banks or bank account numbers or decide you no longer want to participate in the AFT program.

We hope you will find AFT to be a valuable tool in managing your payments, and we look forward to helping you save time and expense in the months ahead.  If you have any questions, please call our office at (561) 243-7100, press 1.


TERESA CANTORE
Utilities Financial Manager

City of Delray Beach City Hall (First Floor)
100 NW 1st Ave. Delray Beach, FL 33444
Hours: Monday-Friday; 8:00am - 5:00pm
Contact

Phone: (561) 243-7100, press 1
Fax: (561) 243-7113
UtilitiesCustomerService@mydelraybeach.com 

EMERGENCY AFTER HOURS (561) 243-7318

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