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Pay Your Utility Bill
There are several options for paying your utility bill.  You may pay your bill in person at City Hall, 100 NW 1st Ave, at the Cashiers Window, or by using our Drop Box located directly in front of City Hall.  The Cashiers Window hours are Monday through Friday from 8:00am-5:00pm.

Customers may also pay online or by phone: Account balances in excess of $2,000.00 can be paid in full by making payments either Online or by Telephone.  There is a minimum transaction amount of $10.00.

Service Interruption Due to Non-Payment                                      
***PLEASE NOTE: If your water has been turned off due to non-payment, your account balance must be paid IN FULL to restore service.  You must pay your FULL account balance plus reconnection & late fees of $25.00 before 4:30 PM either in person at City Hall, online or by telephone to guarentee same day turn-on service.  Once payment has been made IN FULL, including fees, either online or by telephone, please contact Customer service at 561-243-7101 to confirm same day turn-on service.

Payment Options                                                                      
We offer the following payment methods:

Online - To make a quick, one time payment Click Here

Automatic Bill Pay - Conveniently make your utility payment On Time, Every Time.  Complete and submit the Automatic Bill Payment Agreement, a voided check, and a copy of your driver's license to: City of Delray Beach Utility Billing, 100 NW 1st Ave, Delray Beach, FL 33444 or drop it off in the drop box located directly in front of City Hall. 

Pay By Phone - Customers have the option to use the 24-hour Pay-By-Phone Interactive voice response (IVR) system.  Please call (561) 243-7100 and select Option 1.  There is no fee to use this convenient payment option.

Pay By Mail - Please mail the full amount due along with your payment stub to the address indicated below.  A courtesy envelope is enclosed with your monthly bill.  Make your payment payable to the City of Delray Beach and write your account number on the check/money order.  Do not send cash.

City of Delray Beach
P.O. Box 367238
Bonita Springs, FL 34136

Pay in Person - City Hall cashiers are available to accept your payment during regular business hours (Monday-Friday) 8:00am to 5:00pm. A drop box is available 24/7 which is located directly in front of City Hall.

Cash, Check, Money Order, Credit Card (Mastercard, Visa, Discover, American Express) are currently accepted.

Contact                                                                                   
Customer Service
Phone: (561) 243-7100
Fax: (561) 243-7113
UtilitiesCustomerService@mydelraybeach.com

EMERGENCY AFTER HOURS
(561) 243-7318

 

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